Hassett Subaru Service

They are so nice. The man in garage was so sweet and parked my truck. We talked and he was just so pleasant. There was no wait. People in office so kind. I got an oil change and tire rotation. They called me and let me know my brakes in rear were low and my rotator cuffs needed to be shaved. Man was so nice on phone. He said it was all covered and my truck was ready in time for pick up ready in place for me to pull out. Thank you Subaru. Love my truck and services you provide. Very accommodating.

As soon as I parked and got out of my car, John was right there to take my information. He could not have been any nicer. Everyone, including Frank explained everything and were very nice and helpful.

From the initial greeting to the detailed explanation of the service done on my car, these folks are top shelf! I have been their customer for several years now, and I travel quite a distance to seek them out. Very professional operation, with fair pricing and excellent customer service.

Decided to wait for 84,000 mileage service. Waited for 2.5 hrs. Texted service rep twice but received no response. Went over to service desk and found out my car was ready for over 15 minutes. They also did not tell me that their estimate was lower than the cost by $60 bucks (for parts/labor) and did not ask for my approval before doing the work. Other than the foregoing, I have no problems with their service department. People are nice and knowledgeable, place is clean and waiting area is very nice. Also the technicians who work on my car are excellent. The intake rep and the car valet were very friendly, efficient and courteous. I would highly recommend regardless of my minor complaints!

I made an appointment and was taken in immediately. I went for routine service and was asked if there were any problems, which led to a short, pleasant conversation.
I asked if there were any other things that I needed, and there was no attempt to upsell, only a "You're fine."
The car was ready in less than an hour and I was cheerfully checked out and my car was delivered before I was through the door.
All of my meetings with this dealership have been pleasant and professional; in the past fifty years almost NONE of my interactions with other car dealerships have been better than torture, whether it was buying a five year extended warranty and receiving a three year warranty in the mail, or being pressured to buy a $75 cabin filter when I brought my car in for a recall.