Spectacles

Love coming here for all my eyecare needs! Drs. Philip and Erica Meltzer are kind, honest and attentive. They even saved me money on my contact lenses. Their customer service is unmatched, I won’t be going anywhere else!

Sometimes you have the extreme good fortune to meet the right person at the exact right moment in your life when you need them the most. That is my story with Dr. Philip Meltzer of Spectacles in Great Neck, NY. You might think this is an exaggeration on my part. Read on and judge for yourself. I think you will find yourself agreeing with me.

I was not a customer of Dr. Meltzer when I called him. Originally I called him looking for an eyeglass frame that I already owned that cost me $700 when I bought it 6 months ago. I love the frame. Best looking frame I ever purchased. Unfortunately, while pulling a sweatshirt over my head, it got damaged. I returned to the vendor in Manhattan who I bought the frames from and he lead me to believe (against my gut instinct) that the frame was beyond repair and I needed to purchase a new frame even though it is no longer available in the color that I purchased it in. IF I was going to go that route I certainly was not going to buy another frame from vendor who was highly belligerent to me.

Seeking help from another source I used the company’s website to locate another vendor of these French frames. I found Spectacles listed as a premium partner and decided I had nothing to lose by trying to see if another vendor carried my frames in any color. At this point I was literally trying to savage my lenses which cost appropriately $2,000. So in essence I was trying to save myself $2,700 that I spent approximately 6 months ago.

I spoke with Dr. Meltzer on the phone after I had returned from the dropping off my frames in Manhattan at the original vendor. I bought the frames from him and had my prescription for my lenses filled by a professional I have known for around 25 years. An hour after dropping off my eyeglasses I received a distressing call from the Manhattan vendor basically telling me the only solution was for me to purchase another frame from him for an additional
$700 and that I would have to do it at my own risk and that he could not promise that he would not damage my prescription lenses in the process of trying to remove them from the frame. That was totally out of the question.

Luckily despite the heavy feeling in my stomach, I went to see Dr. Meltzer today and after examining the frame briefly he began to work on it and literally in less than 2 minutes fixed my beloved frame and saved me $2,700. He then apologized that it took so long. He also reused to accept any payment for his work. I think that this story tells you the kind of person and professional that Dr. Meltzer is. I for one can tell you that when I am in the market for another pair of frames I know exactly where I will be heading.

Thank you Dr. Meltzer for being the special kind of person you are and being a true professional. I could not be more thankful for your much needed help.

I have been going to optometrists for over 40 years. Best experience I have ever had was with Dr. Meltzer.
Examination was thorough and accurate.
It was so obvious and apparent that he knew he knew his profession. I look forward to many many years with Dr. Meltzer.

PS- Glasses Dr. Meltzer recommended are the best pair of frames I have ever had.

Very friendly and caring for his patients. Makes sure they are comfortable and gives explanations to make sure the patient understands. Recommend 100%