Empire Chevrolet of Huntington Service

Serviced my car here for the first time.
My service representative, John Turano, was super informative and courteous from drop off to pick up. My mechanic, Eric, was so knowledgeable and took time to go over my service with me. Meticulous! Great experience!

When I arrived for my appointment Sanjeev Noel had all my paper work ready. He was extremely helpful and kept me informed on how things were going.I would highly recommend asking for Sanjeev Noel when making your next appointment!! Thank you Sanjeev Noel

My appointment was scheduled for Saturday at 9am, I dropped my car off the night before, filled out the envelope and left my keys in the slot. I got a text at 730am from the service advisor and my car was completed very soon after. When I picked it up they were helpful as I had rewards that I was able to use for the payment. Everything was great,
I'm just a little dissatisfied with Chevrolet as I got my car in July 2022 and I am still awaiting the heated steering wheel and rear assist chips.

I was most impressed with the amazing service at the Empire Chevrolet of Huntington received at my most recent visit.... all due the amazing customer service off Katie Keller. For this visit I had to wait for the servicing of my 2017 Bolt EV and when I arrived at the dealer ready to work remotely until my car was ready there were no outlets available for me to charge my lap top. When I asked Katie for assistance, she offered an empty office for me to work in which was really helpful as not only was i able to recharge my computer and phone but i could have business phone calls privately. With representatives just doing a little bit more than expected made the biggest difference to me and will keep me always coming back to Empire Chevrolet of Huntington.

I brought my 2022 Equinox for a recall & routine first maintenance, there was a mix up in providing me with a promised loaner. Unfortunately a previous client failed to return a car timely. I admittedly had a minor(?) breakdown as I live about 20 miles away, am a diabetic and wasn’t prepared to spend hours waiting for my car. The local dealership - Smithtown- refused to handle my recall service so needless to say I was already feeling put out. Katie, the service attendant, was great, kept her cool during my meltdown and did her best to resolve the issue. Then Lucas Feinberg, service manager, stepped in - he was phenomenal. Lucas tried everything to help me out and I have to say he went above and beyond - he ended up having an employee go to the previous client’s location (also about 20 miles away) to retrieve the loaner for me. I have never dealt with such a friendly compassionate person in a mechanical service position - no condescending attitude at all. I would highly recommend this dealership.