Mavis Discount Tire

Revised and updated review.

My experience at Mavis had three parts. My first part was when I called the store to see if I could get me 2 tires for my car they told me they only had two in stock and said they would have to let me know the next day if they in fact had the two tires in stock from their inventory. After careful consideration I thought it would be best to not wait for the two tires and to just get four new tires which I did the next day. Michael from the store helped me out I had the tires installed however the tires were over inflated by almost 10 pounds.

The next day after driving 25 miles I went to tighten the lug bolts as per the notice Mavis has in the store, however I was unable to tighten many of the lug bolts because the decorative caps on the lug bolts were damaged. As I was explained to by Xavier at the Mavis location many automakers put decorative caps on the actual lug bolts, overtime water / temperature expands the caps and they are difficult to remove or they cannot be removed at all.   In the process of Mavis changing the tires the impact wrench had damaged some of those decorated caps. When I went to tighten up my lug bolts I could not as several of them were damaged and one of them was completely missing. The issue I have with this is that in my opinion Mavis should have made me aware that this had happened because if I would have gotten stranded on the side of the road I would not have been able to change a flat tire.

I am in no way saying that Mavis is responsible for the design of the car manufacturer with the decorative cap on the lug bolts. However in my opinion if they did damage the decorative cap that they should have made me aware of possible solutions. Xavier did explain to me that if I bought new lug bolts without the decorative caps they would replace them which they did a few days later at no charge. Which I greatly appreciate and this has been done however my issue is one of safety.  Customers should be made aware of this before the work is done.

In the end everything worked out I would buy tires again from them I just hope this is something that is addressed not only in this store but at the corporate level.

The staff was very honest, professional and knowledgeable. I went in there thinking I would be spending a lot of money. Not at all. The two back tires had nails in them and they fix it for only $43.00. They could of easily told me I needed two NEW tires. I will definitely be back to get snow tires for my vehicle. They are the best.

My experience at Mavis in New Rochelle was beyond five stars. Cleveland is extremely personable, kind, patient, kind and attentive. I was stressed out about having to spend so much money but his jokes and and overall great personality altered my mood. I always look forward to working with him when I go there!
Zavier also was very helpful, kind and extremely knowledgeable about my car and the service it needed. The price was fair and the work was completed as mentioned.
As long as these guys are there I’ll always return for all my car services. Thanks guys... great job!!!

I came in to the New Rochelle Mavis tire center and was welcome as soon as I enter the building. After a short brief conversation with the manager Cleveland I was able to put all fears aside and was able to purchase four tires for my vehicle. I was instructed that the wait would be long so I decided to leave my vehicle and come back to a ready work on vehicle. The service I received was well informed courteous very helpful and Cleveland was very knowledgeable of the products at hand. The facility was clean and the restrooms in good working order. After returning to retrieve my vehicle not only did Cleveland assist me but James also offered his expertise in the products that I purchase. Not only am I very happy with my new tires I am also thrilled for the gentleman that assist me in purchasing the right tires for my vehicle. I will not hesitate to recommend other family members and friends to the New Rochelle Mavis tire center as well as to bring my other vehicles to this facility. Thank you so much Cleveland for all your help oh yes and you too James.

Best regards,
Denise McLean